COVID-19 Financial Assistance

Many people are facing unforeseen financial difficulties.  We want you to know that as your credit union we are doing all we can to assist your during this time.

It is important to contact us as soon as possible if you are concerned about being able to make your payments.

Skip-A-Pay Program

We are reducing the cost of our skip-a-pay fee to $15.00 during this time.  Please note that the interest will continue to accrue on your loan and the skipped payment will be added to the end of the loan, extending the original term.  To see if your loan is eligible, log into your online banking and look for the green “SP” button next to your loan.  If that button is not showing or the system does not allow you to proceed, fill out the form below or contact the credit union.  616-257-4285

Click here for Skip a Pay Form

NMS/Fannie Mae Mortgage

If your Mortgage Loan is serviced through Neighborhood Mortgage Solutions, please reach out to them for your loan options.


Phone: 877-658-2230 (Option 8)

Mortgage and Home Equity Line of Credit Relief

If you have a Mortgage or HELOC that is directly through the credit union, fill out the document below and return to us.

Hardship Affidavit Form